Frequently Asked Questions (FAQ)
Welcome to the Pixapress.com FAQ page. Here, we’ve compiled answers to some of the most commonly asked questions about our services. If you can’t find the information you’re looking for, please feel free to contact us for further assistance.
General Questions
1. What services does Pixapress.com offer?
Pixapress.com provides publishing services, including cover design, illustration creation, and book layout.
2. How do I place an order?
To place an order, please use our order form. After submitting the form, our team will contact you to provide further instructions and send invoices.
3. What is the turnaround time for services?
The turnaround time depends on the complexity of the project and the specific services you’ve ordered. We will provide you with an estimated timeline when you place your order.
4. How do I request additional updates to my project?
You are entitled to up to three (3) rounds of updates included in your service package. For additional updates or content changes, please contact us. These may be subject to an additional fee of $100 per hour.
Payments and Billing
5. What payment methods do you accept?
We accept various payment methods, including credit/debit cards and bank transfers. Specific payment options will be provided on your invoice.
6. When do I need to make payment for my order?
Payment for our services is due upon receipt of the invoice. Please ensure timely payment to avoid delays in the project.
7. Is my payment information secure?
Yes, we take the security of your payment information seriously. Our payment processing is conducted through secure channels to protect your data.
Copyright and Ownership
8. Who owns the copyrights to the designs and illustrations created for my project?
Upon purchase of our services, you, the client, receive full copyrights to the produced illustrations and designs. Pixapress.com relinquishes all rights to the commissioned work.
9. Can I use the designs and illustrations for commercial purposes?
Yes, you can use the designs and illustrations for commercial purposes, as you will have full ownership and control over the content.
Contact Us
If you have any questions or require further assistance, please don’t hesitate to reach out to us. We’re here to help.